Privacy Policy Cleaning Services

WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by Tu Cleaning (we, us or our) via the website located at www.tucleaning.com.au (Website).

1. WHAT INFORMATION DO WE COLLECT?

The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:

login credentials name, payment details, email address, phone number, name and address

2. TYPES OF INFORMATION 

The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and

(b) (ii) whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

(a) for the primary purpose for which it was obtained;

(b) for a secondary purpose that is directly related to the primary purpose; and (c) with your consent or where required or authorised by law.

3. HOW WE COLLECT YOUR PERSONAL INFORMATION 

(a) We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.

(b) We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

(c) We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.

(d) Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

4. PURPOSE OF COLLECTION 

(a) We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.

(b) We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

5. SECURITY,  ACCESS  AND CORRECTION 

(a) We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of years to fulfill our record keeping obligations.

(b) The Australian Privacy Principles:

(i) permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and

(ii) allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

(c) Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

6. COMPLAINT PROCEDURE 

If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Tamara Kezich and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. OVERSEAS TRANSFER

Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

8. GDPR

In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

9. HOW TO CONTACT US ABOUT PRIVACY

If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: admin@tucleaning.com.au.

TERMS AND CONDITIONS  

Tu Cleaning 

Effective Date: May 2024

Welcome to Tu Cleaning! By booking a cleaning service with us, you agree to the following terms and conditions:

SERVICES 

- We provide professional cleaning services for residential and commercial properties.
- The specific services included in your scheduled cleaning will be outlined in your booking confirmation.
- Any additional requests or special instructions should be communicated to us prior to the scheduled service.

ADDITIONAL SERVICES

Please let us know about any extra services you require prior to booking. This will allow us to better prepare for the job and provide a more accurate estimate of the cleaning time. Please note that additional services may incur extra charges.

ESTIMATED PRICING 

We can provide an estimated price based on the size of your property and your specific cleaning needs. However, please be aware that we cannot guarantee the exact duration of the cleaning service. 

SCHEDULING 

- Appointments are scheduled on a first-come, first-served basis.
- We require at least 24 hours' notice for any cancellations or rescheduling. Fees may apply, as outlined in our Cancellation Policy.
- We will make every effort to accommodate schedule changes, but cannot guarantee availability for last-minute requests.

PROPERTY ACCESS

Ensure someone is home to let the cleaner in, or leave a key in a secure location with clear instructions. We recommend a lockbox with a code. Green Magic is not responsible for lost keys left in easily accessible places, like under doormats or in meter boxes.

FURNITURE MOVEMENT POLICY

For insurance reasons, we are unable to move heavy or large furniture items such as couches, chairs, tables, or appliances to clean behind or underneath them. If you would like these areas to be cleaned, we encourage you to move any such furniture prior to or during our cleaning service. Our team will be more than happy to clean the spaces behind any furniture that has been moved.

PAYMENTS 

All payments for our cleaning services are due upon completion of the job. We accept cash, credit cards, and electronic payments. If you need to cancel or reschedule, please let us know at least 24 hours in advance to avoid any fees.

LIABILITY 

- We maintain liability insurance to protect our clients in the event of any damage or injury caused by our team during the cleaning service.
- Clients are responsible for securing or removing any valuables, fragile items, or pets prior to the scheduled cleaning.
- Tu Cleaning is not liable for any damage or loss of client property, unless directly caused by our negligence.

TERMINATION 

- We reserve the right to terminate our services at any time, for any reason, with or without notice.
- Clients may also cancel our services at any time, subject to the terms of our Cancellation Policy.

By booking a cleaning service with  [ Tu Cleaning ],  you agree to the terms and conditions outlined above. Please let us know if you have any questions or concerns.

CANCELLATION POLICY  

Cancellation Policy for Tu Cleaning www.tucleaning.com.au Email: admin@tucleaning.com.au 

Effective May 2024 

CANCELLATION NOTICE
- We require at least 24 hours' notice to cancel a scheduled cleaning appointment.
- Cancellations with less than 24 hours' notice will incur a cancellation fee of $50.
- No-shows or cancellations with less than 24 hours' notice will be charged $100.

RESCHEDULING
- You may reschedule your appointment one time at no additional charge, as long as you provide at least 24 hours' notice.
- Each additional reschedule will incur a $15 rescheduling fee.
- Rescheduling with less than 24 hours' notice will be subject to the cancellation fees outlined above.

EXTENUATING CIRCUMSTANCES
- We understand that emergencies and severe weather can arise unexpectedly. In these cases, we will do our best to accommodate changes without penalties.
- Please contact us as soon as possible if you need to cancel or reschedule due to an emergency or severe weather. We will review each situation on a case-by-case basis.