FAQ

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We currently serve all areas of the Perth metropolitan region and its surrounding suburbs. Our primary cleaning services are focused on the northern suburbs and the Perth CBD. However, we also cater to clients located south of the river. Please contact us for more information.

Yes, all of our cleaners undergo a thorough background check before they're hired. We only hire trustworthy and reliable professionals to ensure the safety of our customers and their homes.

No, you do not need to be present during the cleaning. We are trained to work independently and will ensure that your home is cleaned to your satisfaction.

We try our best to accommodate last-minute requests. However, availability may vary, so it's best to contact us as soon as possible. 

We understand that things come up, so we are happy to reschedule your appointment with 24 hours' notice.

We require a 24-hour cancellation notice for all appointments. If you cancel your appointment with less than 24 hours' notice, you will be charged a cancellation fee.

Our rates are quoted as a flat rate. We can provide an approximate time for each service.

The frequency of Tu Cleaning depends on the size of your home and the number of occupants. Generally, we recommend scheduling regular home cleaning weekly or fortnightly for optimal cleanliness and home maintenance.

To ensure clarity, we recommend providing detailed information about your cleaning needs when requesting a quote. You can also follow up with a phone call or email to confirm any specific requirements.

If you realize you've forgotten to mention specific areas or tasks, please let us know as soon as possible. Our team will do their best to accommodate these requests within the scheduled time.

While we strive to send the same cleaner for recurring appointments, this may not always be possible due to scheduling. However, all our team members are trained to provide consistent quality service.

Yes, you can request specific cleaning products or techniques. Please communicate your preferences during the booking process, and we'll do our best to accommodate them.