About Tu Cleaning Services

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Yes, we want you to be completely satisfied with our cleaning services. If for any reason you're not happy with our work, please let us know within 24 hours and we'll make it right.

Yes, we offer discounts for customers who schedule recurring cleaning services. Please contact us for more information about our pricing and discounts.

Yes, all of our cleaners undergo a thorough background check before they're hired. We only hire trustworthy and reliable professionals to ensure the safety of our customers and their homes.

We offer our professional home cleaning services to customers in Perth WA and surrounding suburbs. If you're unsure whether we service your area, please don't hesitate to ask. 

Yes, we bring our own cleaning supplies and equipment. However, if you have any special requests, please let us know and we'll do our best to accommodate them.

Our regular cleaning service includes dusting, vacuuming, sweeping, mopping, cleaning bathrooms, and cleaning the kitchen. We can also customize the service to fit your specific needs.

No contract is required, but please review our terms and conditions on our website.

You don’t need to be home, but you must arrange access for us beforehand. We suggest using a secure lockbox for your key. 

We send one cleaner for surface basic cleaning appointment. 

The duration of cleaning services may be influenced by several factors, including but not limited to:

1. Experience and Skill Level: More experienced cleaners typically work faster and more efficiently.

2. Cleaning Methodology: Different cleaning techniques can affect the speed of the service.

3. Type of Cleaning: Deep cleaning tasks require more time than routine cleaning.

4. Size and Layout of the Home: Larger homes or those with complex layouts necessitate more time for thorough cleaning.

5. Condition of the Home: Homes that are dirty or cluttered will take longer to clean compared to well-maintained spaces.

6. Number of Rooms and Bathrooms: More spaces to clean directly increase the duration of service.

7. Client's Specific Requests: Special requests may extend the cleaning time.

8. Availability of Cleaning Supplies: Having all necessary supplies readily available can expedite the process.

9. Pets and Children: Homes with pets or children may require additional time for cleaning.

10. Equipment Efficiency: High-quality cleaning tools can significantly reduce cleaning duration.

11. Health and Safety Protocols: Additional time may be needed for sanitation and safety measures.

12. Personal Work Pace: Each cleaner has their own speed and efficiency based way of cleaning.

13. Weather Conditions: Extreme heat or other weather conditions can impact a cleaner's efficiency 

a) Parking charges if there is no free parking available near the property.

b) Last-minute cancellation fee $50

c) Any unique or additional services requested that are outside of the standard package will incur extra charges.